Patient Feedback

I was extremely anxious about the procedure due to a family member having issues when they had theirs but the team at Ashtead reassured me and put me at ease. I felt heard and consulted at all stages. The theatre team at Ashtead, are kind, caring, calm and reassuring. Mary held my hand all the way through the procedure and staff in theatre remembered me from 4 weeks earlier when I had another procedure there. The recovery room staff also recognised me and were caring and funny, I really felt looked after well by all the staff. I have used Ashtead Hospital for a few procedures now and would not want to go anywhere else. Only one niggle and that was for the day patient procedure I had at Ashtead a month previously to this procedure, I was located on the 2nd floor which is for private patients but on this visit just 4 weeks later, I was placed on the 1st floor. The standard of rooms are much more welcoming on the 2nd floor and something you would expect as a private patient. Whilst the rooms were adequate on the 1st floor, If you are a private patient and paying for your care, I would have expected to be in the private rooms on the 2nd floor. Both procedures a month apart required sedation and half a days stay.