Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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My total experience at North Downs Hospital was exceptional
North Downs Hospital
Friday, 20 December 2024 -
Very happy with all aspects.
North Downs Hospital
Friday, 13 December 2024 -
The hospital is welcoming and reassuring
North Downs Hospital
Tuesday, 10 December 2024 -
Starting from the get-go as an NHS patient I was shown to my room, which was immaculate. Changed to get ready for my operation, which was about mid day, and was welcomed into the theatre, where everything was explained about the upcoming couple of hours of surgery. Recovery for about an hour then wheeled back to my room, offered a menu and was there anything I needed? Food and drink was offered, and for my three days there was totally looked after by the whole team, from Surgical team, Chef, Nurses, Housekeeping, and all. As I understand, most of the people who work there have been there for a long time time, and it seems once they start working there, they don't leave. Surgery and recovery went better than I could have hoped, and I'm now (6 x weeks post op) recovering better than I could have hoped for - couldn't recommend the place or people any higher - fantastic service from everyone.
North Downs Hospital Thursday, 5 December 2024
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I had an laparoscopy at this hospital in November 2023 after a referral from the NHS, just slipped my mind to do the review! but the staff were amazing. From the moment I went in from my procedure to staying overnight and leaving everyone was so supportive and friendly. Every single member of staff did their best to make my experience comfortable as possible and I will be forever grateful to all of them. Thank you so much for getting me on the road to recovery
North Downs Hospital
Tuesday, 3 December 2024 -
Disappointed
North Downs Hospital
Thursday, 28 November 2024 -
5 stars ! Professional, calm and a thoroughly pleasant experience on each visit Pre and post Op.
North Downs Hospital
Friday, 22 November 2024 -
A small, friendly hospital with some wonderful staff.
North Downs Hospital
Wednesday, 20 November 2024 -
Everyone that helped me with my operation from start to finish, were very helpful, caring, and knowledgable. My room was spotless.
North Downs Hospital
Wednesday, 20 November 2024 -
Was seen and treated quickly and given all the reassurance that I need
North Downs Hospital
Wednesday, 20 November 2024 -
From reception to the staff both in and out of theatre were excellent.
North Downs Hospital
Saturday, 16 November 2024 -
North Downs Hospital is one of the best hospitals that I have attended over many years. Without exception all the staff that we came across were kind, helpful and considerate and went out of their way to help me with my difficult circumstances.
North Downs Hospital
Wednesday, 13 November 2024 -
North Downs Hospital
Thursday, 7 November 2024 -
Both in/out patient and admin at North downs staff are consistently excellent. They have helped me when I have phoned in for advice or appointment issues.
North Downs Hospital
Wednesday, 6 November 2024 -
The surgery was absolutely fantastic. The admin support was very poor e.g. I was given an appointment over the phone which did not make it to the system and was it not honoured.
North Downs Hospital
Monday, 4 November 2024
