Patient Feedback
Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

  • An exceptional experience! Smiles, great humour and professionalism everywhere! Special mentions for Amy ( appointments), Sam (appointments/reception), Leanne (pre-assessment), Maggie (ward sister), the kitchen and both ground and first floor receptions. Thanks to all Hospital no.1172966

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    North Downs Hospital

    Thursday, 30 January 2025

  • North downs was great thank you

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    North Downs Hospital

    Friday, 24 January 2025

  • Every one was so lovely. I’d even be tempted to book in there for a holiday 😂

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    North Downs Hospital

    Friday, 24 January 2025

  • Felt 'looked after'. Everyone professional, but also friendly. A seamless experience.

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    North Downs Hospital

    Wednesday, 22 January 2025

  • Excellent

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    North Downs Hospital

    Sunday, 19 January 2025

  • Everything was perfect, friendly and well explained

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    North Downs Hospital

    Wednesday, 15 January 2025

  • Met my expectations

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    North Downs Hospital

    Wednesday, 15 January 2025

  • I was an outpatient/day surgery. All very professional.

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    North Downs Hospital

    Wednesday, 15 January 2025

  • NDH was a very pleasant experience with lovely staff who were helpful.

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    North Downs Hospital

    Thursday, 2 January 2025

  • My total experience at North Downs Hospital was exceptional

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    North Downs Hospital

    Friday, 20 December 2024

  • Very happy with all aspects.

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    North Downs Hospital

    Friday, 13 December 2024

  • The hospital is welcoming and reassuring

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    North Downs Hospital

    Tuesday, 10 December 2024

  • Starting from the get-go as an NHS patient I was shown to my room, which was immaculate. Changed to get ready for my operation, which was about mid day, and was welcomed into the theatre, where everything was explained about the upcoming couple of hours of surgery. Recovery for about an hour then wheeled back to my room, offered a menu and was there anything I needed? Food and drink was offered, and for my three days there was totally looked after by the whole team, from Surgical team, Chef, Nurses, Housekeeping, and all. As I understand, most of the people who work there have been there for a long time time, and it seems once they start working there, they don't leave. Surgery and recovery went better than I could have hoped, and I'm now (6 x weeks post op) recovering better than I could have hoped for - couldn't recommend the place or people any higher - fantastic service from everyone.

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    North Downs Hospital Thursday, 5 December 2024

  • I had an laparoscopy at this hospital in November 2023 after a referral from the NHS, just slipped my mind to do the review! but the staff were amazing. From the moment I went in from my procedure to staying overnight and leaving everyone was so supportive and friendly. Every single member of staff did their best to make my experience comfortable as possible and I will be forever grateful to all of them. Thank you so much for getting me on the road to recovery

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    North Downs Hospital

    Tuesday, 3 December 2024

  • Disappointed

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    North Downs Hospital

    Thursday, 28 November 2024

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