Ramsay Health Care Values

The Ramsay Way

“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to the organisation’s ongoing success.

The principles of The Ramsay Way are:

• We are caring, progressive, enjoy our work and use a positive spirit to succeed
• We take pride in our achievements and actively seek new ways of doing things better
• We value integrity, credibility and respect for the individual
• We build constructive relationships to achieve positive outcomes for all
• We believe that success comes through recognising and encouraging the value of people and teams
• We aim to grow our business while maintaining sustainable levels of profitability, providing a basis for stakeholder loyalty

People caring for people

Ramsay Health Care’s slogan “People Caring for People” was developed over 25 years ago and has become synonymous with Ramsay Health Care and the way it operates its business. We recognise that we operate in an industry where “care” is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers – our patients and our staff.

Ramsay Health Care is committed to ongoing improvement of patient care in all areas. While we have an excellent record in delivering quality patient care and managing risks, we continue to focus on improvements that will keep us at the forefront of health care delivery. To this end, Ramsay Health Care prides itself on listening and responding to the needs of our patients. We continually evaluate and improve on all aspects of our performance through customer satisfaction surveys and formal feedback processes.

Ramsay Health Care differentiates itself from other hospital operators through its decentralized management structure, which allows our managers to develop productive working relationships with doctors. We pride ourselves on the excellent relationships we have built with doctors throughout the organization. Our hospitals are led by competent and experienced managers renowned for having an “open door” policy for doctors and staff.

Ramsay Health Care staff work in an environment that is receptive and flexible and they have the opportunity to shape the standards and quality of care. Our internal policies and processes aim to provide staff at all levels with career expansion, training and development opportunities. We are recognised for our commitment to staff through the fostering and development of a special culture known as “The Ramsay Way” The Ramsay Way recognises that our people are the key to our success.