Patients

The Best of Care - Our Private Patient Pledge

Flexible appointments to suit you

We understand how difficult juggling your life and work commitments can be; that's why we offer flexible appointments and visiting times that fit in and around you and your family.

Price Match

If you have received a lower quotation from another healthcare provider, Ramsay may be able to patch the treatment price. Please see our terms and conditions.

Unlimited Aftercare

As a self-paying patient, you have greater peace of mind that unlimited aftercare is included with all TotalCare all-inclusive packages. Please see our terms and conditions.

Your Choice of Consultant

With more than 2500 consultants throughout the UK, you can opt for a specialist in the treatment you require. They will remain dedicated to your care throughout your stay and follow-up consultations.

No Cancellations

We won't* cancel your appointment unless there is a medical reason which affects your health.

*Cancellations or delays in your treatment may occur for clinical reasons, these will be discussed with you as part of your ongoing care pathway.

No Waiting Lists

Ramsay is committed to starting as soon as possible and therefore, you will receive a priority appointment with your chosen consultant.

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Clinical Excellence

Leadership and excellence in delivering high quality clinical services should be expected when you choose one of our hospitals. We are constantly auditing and reviewing your clinical practice to ensure we can provide the very best clinical outcomes.

All staff are rigorously assessed prior to joining us and we ensure they have the very best experience and training. All staff are trained to deliver the highest possible standards of care and many of our consultants have existing NHS contracts and are only appointed after through vetting by a group of their peers as well as hospital management.

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Our commitment to you, the "Ramsay Way"

Care delivered in privacy, with compassion, dignity, and respect:

In a safe and clean environment
By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence
With information that ensures you are well-informed about your choices, provided in a way that you can understand
By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs
With priority given to good clinical practice supported by modern technology and equipment
In surroundings designed to promote well being and comfort

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Your Stay

Coming into hospital can be a worrying time, so by making your stay comfortable we hope to help you relax as much as possible. With your own room and en-suite facilities you will have the peace and privacy you need to rest and receive visitors. We provide an a la carte menu for all our private patients, which is extended to your visitors so that you can enjoy a meal together.

Our customer service and clinical staff will answer any queries that you might have throughout your stay and will also provide suitable information for you to take home.

Before of after your stay we are just at the end of the phone to answer any queries you might have. A representative of our management team will also visit you to ensure your stay has met your expectations as a private patient.

*Where clinically appropriate

Before your stay

During your stay

Following your stay