Patient Feedback
We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.
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Staff are polite and friendly.
New Hall Hospital
Friday, 21 February 2025 -
Friendly reception team
New Hall Hospital
Friday, 21 February 2025 -
Excellent service, attended to immediately and seen by the consultant quickly.
New Hall Hospital
Thursday, 20 February 2025 -
As stated before, the whole process has been faultless. All staff, attentive and caring and I could not have been better looked after.
New Hall Hospital
Friday, 7 February 2025 -
I recently had to receive an MRI to scan my injured leg. I found the experience at New Hall poor driven by 2 things. The initial call I had with a woman to complete a safety questionnaire was unclear and delivered in an abrupt tone. On the morning of the MRI, the same woman was unfriendly and repeated the questionnaire again in a fairly rude tone. I struggled through the MRI due to extreme pain in my leg and when attempting to stand up I did not feel well. The woman did not offer any help or look concerned. Such a disappointing experience in a private hospital especially. I was vulnerable and she could not be bothered to help.
New Hall Hospital
Tuesday, 4 February 2025 -
Everyone at New Hall was so warm and welcoming.
New Hall Hospital
Monday, 3 February 2025 -
Very pleased with how the doctor had time at explaining on my coming hip operation. Without feeling scared and confused.
New Hall Hospital
Monday, 3 February 2025 -
Always clean ..staff are friendly .. usually appointments are on time
New Hall Hospital
Monday, 3 February 2025 -
Well what a morning on the 27th January 2025. Sitting waiting for my operation talking to a nurse when what sounded like an explotion hit the building ,ive never heard Thunder like it ever,the nurse ducked i screamed,the nurse made sure everyone was ok,i did think ohhh dear this does not look good. 10 mins after in walks MR Davis with that look that was going to give you bad news,yep the Theatres are out of action no kind off internet all taken out. T he nurse came in told me what was happing,obviousy i was upset,i had put my poor husband in a care place,all the normal things you panic about,but do you know what the nurses,the admin staff got it they understood me reasured me i would be priorty for my oparation,But as i said to them this could have been alot worse,no one is hurt and that is the most important thing, So a big thank to everyone nurses,hcc,admin,reception,you stayed calm and professional thru out,and hopefully no lasting damage,except for that nurses nerves, good luck with putting all back together again. Julie Nash undercare of Mr Davis
New Hall Hospital Tuesday, 28 January 2025
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Great overall experience, staff and consultant friendly and approachable. Overall a good experience.
New Hall Hospital
Monday, 27 January 2025 -
I had a knee replacement 7th December 2024. Mr Cox was my surgeon. From start to finish including pre op and post op appointments I was totally pleased with everything. Staff attentive and very caring. My surgery was a success and was able to bend my knee properly 4 weeks after . New Hall in my opinion one of the best hospitals. Clean, very well run and communication was amazing. Would recommend here to anyone. Thaankyou.
New Hall Hospital
Saturday, 18 January 2025 -
Overall my experience was pleasant
New Hall Hospital
Thursday, 16 January 2025 -
Very welcoming
New Hall Hospital
Thursday, 16 January 2025 -
Very good experience
New Hall Hospital
Tuesday, 14 January 2025
