Ramsay Online GP Service

Access same-day online GP appointments with Ramsay's Online GP Service, 8am to 10pm, 7 days a week. Receive personalised advice from a GP, private prescriptions and referrals all online.

Online appointments - 8am to 10pm, 7 days a week

Price: £49

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Benefits of an Online GP Appointment

Convenient Access

Online appointments at £49 offer a cost-effective solution for patients, providing immediate access to GP services from 8am to 10pm, 7 days a week. You can access your online appointment from anywhere that's most convenient for you with no need to leave work or journey to an appointment.

Flexible Appointments

Reduce your waiting time by accessing a same-day GP appointment. Also available up to 72 hours in advance, you can choose a time and day that suits you, whether to have a video or phone appointment, and to speak to a male or female doctor if you have a preference.

Personalised Care

12-minute appointments provide additional time to discuss your symptoms, medical history, and treatment options in detail. You can also access prescriptions and referrals to specialists. 

Services included with an online appointment

Convenient access to a GP

Convenient access to a GP

Ramsay Health Care has partnered with HealthHero to provide convenient access to online private GP appointments at your convenience, all for an affordable price of £49.

Referrals to a specialist near you

Referrals to a specialist near you

Your GP can write a letter of referral if you need to see a specialist for ongoing treatment. You can choose to be referred to one of Ramsay’s 34 hospitals across England.

Prescription service

Prescription service

Where necessary our GPs can issue a private prescription for collection from a UK pharmacy or delivered to any UK address, whether at home, work or on holiday.

The booking process

  • Registration

    Register and create an account for private online GP services via our appointment booking portal. You will need photo ID ready in advance to confirm your name and date of birth.

     

  • Verification

    Before booking, you will be required to scan your photo ID and take a selfie to complete identity verification. This should only take a few minutes and is only required to be completed once.

  • Booking an Appointment

    You can now book an online GP appointment by selecting your preferred appointment type (video call or phone call), the gender of your GP, and the desired date and time for your consultation.

  • Appointment Confirmation

    You will receive a confirmation via email for the date and time you have booked an online GP appointment for. You will also be able to login to the booking portal to check the details of your appointment at any time. 

  • Preparing for the Appointment

    Preparing for an online GP appointment can help ensure you get the most out of your consultation. Make sure you choose a quiet and private space, check your techinology in advance and prepare any medical information you might need.

  • Online Appointment

    Log into the platform a few minutes before your appointment to address any potential technical issues and ensure you are ready when the GP joins. Be ready to take notes during the appointment. This can help you remember important information and any instructions given by the GP.

  • Feedback

    Providing feedback to your online GP about your consultation can help improve their services and ensure you receive the best care possible.

FAQs

How much does a private GP cost?

Ramsay Health Care has partnered with HealthHero to provide fast access to online private GP appointments at your convenience, all for an affordable price of £49.

What can I speak to a GP about?

You can speak to your GP about:

Musculoskeletal, Mental health, Dermatology, Medication queries, Paediatrics, Women’s health, Heart problems, Ear, nose, throat, Stomach problems, Rheumatology, Nervous system, Eye and vision care, Respiratory, Urinary issues and Men's health.

Can the GPs issue a prescription?

Where the GP believes it is clinically appropriate, they can issue prescriptions. The medication can either be collected from a UK pharmacy or delivered to a UK address. While there is no charge to issue prescriptions, as these are private prescriptions the pharmacy will charge for the medication. For delivery, there is a charge for postage and packaging and the online pharmacy will contact you directly to take payment. We cannot issue prescriptions if we do not have consent to share this with your own GP.

Can the GPs issue repeat prescriptions?

In line with clinical best practice guidelines for remote prescribing, our GPs are unable to issue long term, repeat medication. Should you require repeat prescription medication, it is in your best interests to be seen by your regular GP. Our GPs can offer advice on medication you are taking and may be able to offer short course medication depending on the symptoms presented.

Please see our Terms and Conditions for a full description of our prescription services.

Can the GPs issue referrals to specialists?

Should the GP feel that you would benefit from seeing a consultant or specialist, they can provide you with an open private referral letter. This referral letter cannot be used to access NHS services in the UK. Referral letters can be posted or emailed directly according to your preference.

If you have private medical insurance you will need to contact your insurer before engaging a consultant or specialist, or accessing any diagnostic or treatment services, unless you are self-funding. The referral letter is not a private medical insurance claims authorisation.

Is there a limit on the number of consultations I can have?

No, you can contact the GP advice line as often as needed. As there is no limit to the number of phone or video consultations, you can book a separate consultation for each individual presenting issue you have.

Will I still need to see a GP?

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination, or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.

Is the service confidential?

Yes. Patient confidentiality is very important, any records remain confidential. Our doctors follow clear guidelines about sharing clinical notes with the patient’s own GPs; when appropriate and with patient's explicit consent, we send any relevant medical notes, including consultation notes for any prescriptions or referrals issued, to the patient’s own GP.

Terms and Conditions

This service is offered by HealthHero, who will also take payment for the service.

You must be 16 or over to use this service.

By accessing our services, you are affirming that you are currently resident in the UK. 

The service is available from 8:00am to 10:00pm, UK time, 7 days a week. 

The service is not designed to manage multiple health concerns in a single consultation.

HealthHero will need to perform an identity check before you are able to access the services.

The clinician can offer you a private prescription if they feel that prescription medication is indicated. 

We cannot issue prescriptions if: 

  • It would be for a Controlled Drug
  • We do not have consent to share this with your own GP 

This service is not normally suitable for issuing repeat prescriptions because we are unable to provide you with continuity of care.

If the clinician feels you would benefit from a specialist assessment, they can provide you with an open private referral letter. 

This is an open private referral, which means it can be presented to any consultant with the stated specialty. The referral is for private use only and will not be accepted for services provided by state funded healthcare.

Full terms and conditions and privacy policy are available on https://www.healthhero.com/GP-PAYG-Terms-and-Conditions.

You are agreeing to HealthHero’s terms and conditions and privacy policy by booking an online GP appointment.

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Important Information

The information, including but not limited to, text, graphics, images and other material, contained on this website is for educational purposes only and not intended to be a substitute for medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment.

No warranty or guarantee is made that the information contained on this website is complete or accurate in every respect. The testimonials, statements, and opinions presented on our website are applicable to the individuals depicted. Results will vary and may not be representative of the experience of others. Prior patient results are only provided as examples of what may be achievable. Individual results will vary and no guarantee is stated or implied by any photo use or any statement on this website.

Images used on this website were photographed before social distancing measures and guidelines were put into place.

Ramsay Health Care UK is not currently recruiting for any roles based outside of England. The only international recruitment we are currently undertaking is for qualified health care specialists looking to relocate to one of our UK facilities (e.g. RN’s, Allied Health specialists). If you’re wanting to apply for a role with Ramsay Health Care UK, all currently available positions are advertised on our website: https://www.ramsayhealth.co.uk/careers. Please be wary of people approaching you directly for remotely-based roles and please be careful who you share your personal information with. For advice on employment fraud please visit https://www.actionfraud.police.uk/a-z-of-fraud/recruitment-scams